Terms of Service

Terms of Service

Last updated: 23/11/2025

Welcome to TINKR. These Terms of Service (“Terms”) govern your access to and use of our website, services, tools, and any content provided by TINKR (“we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Overview of Our Services

TINKR provides workflow consulting, automation services, custom system implementations, and related operational support for businesses (“Services”). The scope of each engagement is defined in the proposal, agreement, or statement of work shared with you before the start of the project.

2. Eligibility

By using our website or Services, you confirm that you:

  • are at least 18 years old,

  • are legally able to enter binding agreements, and

  • are using our Services for business and professional purposes.

3. Service Engagements

All Services are provided based on the following principles:

3.1. Scope of Work
The scope, timeline, and deliverables for each project are defined in writing before work begins. Any additional requests outside the agreed scope may require an updated proposal or additional fees.

3.2. Payment Terms
Fees, billing cycles, and payment methods will be stated in your agreement. Unless otherwise specified:

  • Payments are due within 7 days of invoice.

  • Daily-rate work is billed based on actual days allocated.

  • Retainers are billed monthly in advance.

Late payments may result in suspension of Services.

3.3. Client Responsibilities
To deliver our Services effectively, you agree to provide timely access to:

  • relevant information,

  • accounts or tools (e.g., software platforms),

  • stakeholders or team members,

  • necessary permissions for integrations.

We are not responsible for delays caused by incomplete or late client input.

4. Intellectual Property

4.1. Our IP
All frameworks, methods, templates, processes, workflows, documentation, and custom automations created by TINKR remain our intellectual property unless otherwise agreed in writing.

4.2. Your IP
You retain all rights to your own data, brand assets, accounts, or materials shared with us.

4.3. License
We grant you a non-exclusive, non-transferable license to use the systems and automations we build for your internal business operations.

5. Confidentiality

Both parties agree to keep all sensitive or proprietary information shared during the engagement confidential and use it only for the purposes of delivering or receiving the Services.

This obligation survives the end of the engagement.

6. Data & Security

We may require access to third-party tools, platforms, or accounts to perform our Services. You are responsible for ensuring your chosen tools meet your data and security requirements.

We do not store or keep long-term access to your systems unless explicitly required for ongoing support or retainers.

7. Third-Party Tools

Some automations rely on external software (e.g., Make, Zapier, Google Workspace, CRMs, APIs).
TINKR is not responsible for:

  • outages or failures of third-party tools,

  • changes to APIs or pricing,

  • limitations imposed by external services.

If such issues require adjustments to your automations, additional fees may apply.

8. Warranties & Disclaimer

Our Services are provided “as is,” without warranties of any kind, including:

  • uninterrupted functionality,

  • future tool compatibility,

  • guaranteed business outcomes,

  • error-free results.

Automation inherently depends on third-party platforms and client input, which are outside our control.

To the fullest extent permitted by law, we disclaim all implied warranties.

9. Limitation of Liability

To the maximum extent permitted by law:

  • TINKR is not liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim is limited to the fees paid for the Services in the 30 days preceding the claim.

You agree not to pursue claims beyond these limits.

10. Termination

Either party may terminate the engagement with written notice.

Upon termination:

  • All outstanding fees for completed work become immediately due.

  • Access to systems, documentation, and support may be revoked.

  • Retainer services end at the end of the current billing cycle, unless otherwise agreed.

We may terminate Services immediately for:

  • non-payment,

  • inappropriate behavior,

  • breach of these Terms.

11. Changes to These Terms

We may update or modify these Terms at any time. The “Last updated” date at the top will reflect the latest version. Continued use of the website or Services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Romania, without regard to conflict of law principles. Any dispute will be resolved by the competent courts in Romania.

13. Contact

For questions about these Terms or your engagement with TINKR, contact:
Email: paul@tinkraiagency.com